The Influence of Airport Terminal Wayfinding Model on Travellers’ Behaviour at Kuala Lumpur International Airport (KLIA) Terminal, Malaysia

The purpose of this research is to assess the traveller’s wayfinding behaviour of airport terminal access design. Airport wayfinding is defined as a process in which a traveller makes a decision to navigate using information support systems in order to arrive to destination successfully. Quantitative data is acquired to give meaningful results justifying the research outcomes and allow non-biased interpretation of the research results. It represents the process within the development of the methodology and the concept of airport terminal access design and human wayfinding behaviour. The questionnaire is used to increase the reliability and validity of the research. Respondents who volunteered for the study are chosen among the travellers in airport terminal. The Mean, Standard Deviation (SD) and Two-Way ANOVA test were used to analyse the results and discussed with reference to the general needs as standard design of airport terminal access and take into account the preference of travellers’ general experience. The paper will conclude by suggesting guidelines for airport terminal wayfinding design that will seek to optimise the relative aspirations of all parties concerned. Although many studies have been conducted on wayfinding in general, a detailed evaluation on airport terminal wayfinding design and human wayfinding behaviour in respect of travellers were still unexplored domains

The impact of airport road wayfinding design on senior driver behaviour

Airport road access wayfinding refers to a process in which a driver makes a decision to navigate using information support systems in order to arrive to airport successfully. The purpose of this research is to evaluate senior drivers’ behaviour of alternative airport road access designs. In order to evaluate the impact of wayfinding, the combination of simulated driving and completion of a questionnaire were performed. Quantitative data was acquired to give significant results justifying the research outcomes and allow non-biased interpretation of the research results. It represents the process within the development of the methodology and the concept of airport road access design and driving behaviour. Wayfinding complexity varied due to differing levels of road-side furniture. The simulated driving parameters measured were driving mistakes and performances of senior drivers. Three types of driving scenarios were designed consisting of 3.8 miles of airport road access. 40 senior drivers volunteered to undertake these tasks. The questionnaire was used as a supporting study to increase the reliability and validity of the research. Respondents who volunteered for the simulated driving test were encouraged to participate in the questionnaire sessions. The questionnaire was answered after each simulation test was completed. The Mean, Standard Deviation (SD) and Two-Way ANOVA test were used to analyse the results and discussed with reference to the use of the driving simulation. The results confirmed that age group has no significant effect of airport road access complexity design on driving behaviour. Although many studies have been conducted on wayfinding in general, a detailed evaluation on airport road access wayfinding network and driving behaviour in respect of senior drivers were still unexplored domains

A Conceptual Framework of Cost and Benefit Analysis on Airport Road Access Wayfinding

The inclusion of cost and benefit analysis (CBA) on the airport road access wayfinding design is important. Standard CBA was used to determine the additional costs incurred and benefits from airport road access wayfinding development. This concept paper explains the willingness to trade-off between the social benefits and the cost comparison of airport road access wayfinding design. The importance of airport cost and benefit structures and their influence on the decision-making process for the provision of airport road access wayfinding was considered. The key issues were then analysed and presented; costs (i.e. investment, operating, maintenance, and fuel consumption costs); benefits (i.e. travel time, accident reduction savings, and airport road advertising revenue). The CBA is an appropriate technique for the airport road access wayfinding appraisal. It has an explicit normative basis and was performed for the purpose of guidelines of informing airport management and road sign design professionals that the alternative airport road access wayfinding with the largest positive Net Present Value (NPV) and Benefit-Cost Ratio (BCR) exceeding 1.0 would be given primary consideration as the preferred course of action

Preferences of Low-Cost Passengers, Low Cost Airlines and Airport Management on Low Cost Terminal (LCT) Facilities Development Model

The purpose of the Paper is to examine the provision of passenger facilities in Low Cost Terminals (LCTs) after reviewing a selection of LCT models at airports in the Asia Pacific, European and United States regions, and supported by an in-depth survey of low cost passenger, low cost airline and airport management preferences related to operations at the Low Cost Terminal, Kuala Lumpur International Airport. The forecasting of passenger profiles is important so that the airport can establish an adequate terminal design which may be able to cope with an acceptable level of service to the passengers while, at the same time, the terminal is able to generate sufficient commercial revenues from the LCC customers. Taking account of the LCC profiles, the airport needs to pay attention by ensuring their preferences for facilities and level of service should be included in the terminal design. The decision by airport management for the provision of specific terminal facilities (TFs) may be dependent on budget restrictions, cost of investment, land availability and the preferences of the major customers, that is, in the case of LCTs, the low-cost carriers (LCCs). Consequently, most (but not all) LCT designs are based on the concept of a basic terminal layout with limited terminal facilities in order to reduce both construction and operating costs, a shorter construction time, acceptable service standards and minimum aircraft turnaround time. However, there are contradictions. For example, passenger expectations of level of service and terminal facilities do not always coincide with those of airline and airport management. Furthermore, a consequent low level of aeronautical revenue drives the requirement to maximise commercial revenues. The paper will conclude by suggesting guidelines for LCT development that will seek to optimise the relative aspirations of all parties concerned

The importance of Intelligent Transportation System (ITS) in reducing traffic congestion at Queensbay Mall Area, Bayan Lepas, Penang, Malaysia

Traffic congestion today is seen as a major transport problem affecting people who live in urban area.In Malaysia, traffic congest ion problem faced by motorist, resident and commercial operations in urban area.This is because the economic growth being reflected an equally high level of car ownership per capital.Traffic congestion occurs when transport demand exceeds transport supply at a specific point in time and in a specific section of the transport system.Increasing traffic congestion has brought with a negative impact on the economy, the environment and the overall quality of life.Intelligent Transportation System (ITS) brings significant improvement in transportation system performance, reduced traffic congestion and increased safety.Intelligent Transportation Systems (ITS) encompasses the application of technology. The aim of the study is to analyse the effectiveness of Intelligent Transportation System (ITS) in order to reduce traffic congestion.The methodology of the study is by using the qualitative and qualitative method.The results show the Intelligent Transportation System (ITS) plays an important role in reducing traffic congestion in urban area

Urban transportation issues: A case study at Kuala Lumpur, Malaysia

The purpose of the research is to examine the urban transportation issues in Kuala Lumpur.In recent years, rapid economic and urban population growth cause rapid motorization in Malaysia. Unfortunately, Malaysian urban transportation has developed in a rapid pace but still need to meet certain demands of growing economy and population. The study focus on issues traffic congestion, rise in private vehicle ownership, inadequacy public transport and limited parking space.The major problem is daily traffic congestion in this urban area.It show that rapid increase use in private vehicle, inefficiency public transport service, and parking difficult in CBD area has resulted in increasing traffic congestion

The Effect of Airport Road Access Design on Senior Drivers’ Wayfinding

The purpose of this study was to evaluate the impact of airport road access wayfinding and signage preferences on senior driver. Wayfinding complexity varied due to differing levels of airport road-side furniture such as traffic signs and bollards. Experienced car drivers were asked to drive self-designed simulated routes. Forty drivers in the age ranges: 50 to over 60 were selected to perform the study. Questionnaire then were distributed after driving simulation test was performed. The driver performance was analysed by Mean and Standard Deviation (SD), and discussed with reference to the use of the driving simulator and drivers’ general experience. The results confirmed that there is a correlation between airport road access wayfinding design and senior driving performance

Airport road access design solutions: a conceptual study of wayfinding systems

The growth of the airport in the world will have a significant impact on future road access design. Pressure by drivers for simplifying of airport wayfinding has led to the inclusion of basic road access design so as to reduce the cost. An effective of wayfinding is directly linked to the reduction in drivers’ travelling cost and number of road accidents. Drivers prefer an effective airport wayfinding system in airport areas to navigate easily. This has raised an aim to investigate ways in which airport road access design can be improved, through a conceptual study of both wayfinding design and signage information systems. It leads to the exploration of the new field of the study in order to propose appropriate guidelines and solutions on airport navigation with an emphasis on simplifying the wayfinding provision design in a future

Senior Driver Performance on Airport Road Access Wayfinding Design

The purpose of this study was to evaluate the wayfinding and signage provisions, sensitivity of senior driving behavior and road safety. A driving simulator to simplify the airport navigation was developed. Three scenario types were designed to provide a variety of driving situations and complexity of the road designs to the airport. The complexity of way finding with the assorted road furniture such as signage adverts and street lights also were included. Experience car drivers who held valid UK driving license were asked to drive simulated routes. Fifteen drivers in range of age 50-54, 55-59 and over 60 years were selected to perform the study. Participants drove for approximately 20 minutes to complete the simulated driving. The types of errors (parameter) of simulated driving were identified: risk of collisions, exceed the speed limit, traffic light tickets, centerline crossings and road edge excursions. The drivers’ performance and parameter were compared to the age group. Results were analyzed by ANOVA and discussed with reference to the use of driving simulator. The ANOVA confirmed that senior drivers’ age group have no significant effect on the airport road design, wayfinding and all research parameters; risk of collisions, exceed the speed limit, traffic light tickets, centerline crossings and road edge excursions

An evaluation of airport wayfinding and signage on senior driver behaviour and safety of airport road access design

The purpose of this study was to investigate the impact of different wayfinding provision on senior driving behaviour and road safety. A car driving simulator was used to model scenarios of differing wayfinding complexity and road design. Three scenario types were designed consisting of 3.8 miles of airport road. Wayfinding complexity varied due to differing levels of road-side furniture. Experienced car drivers were asked to drive simulated routes. Forty drivers in the age ranges: 50 to 54, 55 to 59 and those aged over 60 were selected to perform the study. Participants drove for approximately 20 minutes to complete the simulated driving. The driver performance was compared between age groups. Results were analysed by Mean, Standard Deviation and ANOVA Test, and discussed with reference to the use of the driving simulator. The ANOVA confirmed that age group has a correlation between road design complexity, driving behaviour and driving errors